“We are on a 1,000-mile journey, and we're only about 500 miles into it,” says John Heyman, CEO of Snap One, in reference to the ambitious plans the company has ahead. That journey has taken the Charlotte, N.C.-based company from its humble beginnings in 2000 from founder Jay Faison to become the bellwether company in the smart home industry.  Snap One holds several unique positions in the market as: The leading brand specified and installed by custom integrators in more than 20 categories of equipmentBoth a manufacturer and a distributorOne of the few pure-play publicly owned companies in the custom integration industry.Heyman, along with Chief Product Office GPaul Hess, spoke with CE Pro about what the past year has been like, offered their outlook for 2023 and beyond, and provided a few glimpses of what might lie ahead in terms of a product roadmap and how they plan to help integrators thrive, operate more efficiently (especially in regards to service), and eventually build recurring monthly revenue (RMR).