Susan Odle is the Founder & CEO of 8020CS — a strategic consultancy that helps leaders and leadership teams learn how to successfully operationalize strategic plans and change initiatives. She is also the author of a new book, Successful Change: A Field Guide to Operationalizing Change that Drives Growth, Profitability, and Operational Efficiency. In this episode of Change@Work, she and host Chris Thornton, discuss her career journey through the tech and private equity industries, how GenAI is disrupting the workplace, and the importance of humanity and transparent communication in business. As an extra bonus, enjoy her Sara Bareilles Spotify playlist here.