AI-driven platforms for automating multiple management workflows are increasingly common place in todays enterprises. However, the potential to exploit these platforms currently exceeds implementation footprints. This week Dave, Sjoukje & Rob talk to Gretchen Alarcon, SVP & GM, Employee Workflows Products at ServiceNow about automating IT service management, IT operations management and IT business management, just digitising what is there vs. rethinking, how AI fits in and questions just how many of todays traditional management workflows can be automated. TLDR:01:09   Does internet search have future? 06:00  Cloud conversation with Gretchen Alarcon34:30  The next big thing in automation 40:40  Knowledge 2024 & moving to Ohio! GuestGretchen Alarcon: https://www.linkedin.com/in/gretchenalarcon/ HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ ProductionMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/Dave Chapman: https://www.linkedin.com/in/chapmandr/ SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/