As AI scales and layered agents become more integrated, businesses face questions about just how automated they can become and what this means for efficiency, cost, and innovation.   This week, Dave, Esmee and Rob talk to Nicole Onuta, AI business transformation expert about the growing impact of generative AI on the software development lifecycle (SDLC), diving into both the opportunities and challenges that arise, how AI scales in an organisation and how hyper-automation is fast becoming a practical reality. TLDR 04:40 Confused about whether frictionless CX can be too frictionless 07:54 Cloud conversation with Nicole Onuta 34:57 The Eliza bot in 1966 43:08 AI execution! Guest Nicole Onuta: https://www.linkedin.com/in/nicoleonuta/ Resources Turbocharging Software with Gen AI: https://www.capgemini.com/insights/research-library/gen-ai-in-software/ Hosts Dave Chapman: https://www.linkedin.com/in/chapmandr/ Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/ Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ Production Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/ Dave Chapman: https://www.linkedin.com/in/chapmandr/ Sound Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/ Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/ 'Cloud Realities' is an original podcast from Capgemini