Ros speaks to Dr Rob Elias, a kidney consultant at King's College Hospital in South London. We all communicate multiple times a day but could we be getting better results? From a simple text or phone call, to a job interview or big presentation, the way we express ourselves and get our point across can really matter. Ros Atkins and his fascinating guests reveal the best ways to communicate and how simple changes in the way we make our point can be really effective. In this episode, Ros and Dr Elias discuss the role of empathy in communication, the need to calculate how much information someone is able to digest, and the need to make effective communication a priority. Series Producer: Hannah Newton Production Support: Olivia Cope Executive Producer: Zoë Edwards Mix Engineer: Jonathan Last Original Music Composed by: Tom Wrankmore / Eliphino Commissioning Editor: Rhian Roberts A Listen production for BBC Radio 4