Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of EOS implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges in action. I'm your host, Ryan Hogan. Let’s dive in! Joining Ryan on this episode is Jonathan B Smith, an Expert EOS Implementer. Join Ryan and Jonathan in this captivating episode as they delve into the world of negotiation and effective communication. With insights from Jonathan's experience as an EOS implementer and Black Swan negotiation trainer, learn valuable skills to enhance everyday conversations and build stronger relationships. Discover how tactical empathy and mirroring techniques can create positive outcomes and gain inspiration from Jonathan's work in various industries, including his remarkable turnaround of the International Spy Museum. Don't miss out on this opportunity to improve your communication skills and embark on a journey towards success.