Written By: Alice Fournier & Narrated By: Gayle Crew. Artificial intelligence (AI) is already transforming how many businesses operate. In the coming years, leaders should prepare for its impact on the broader workplace experience. The potential for artificial intelligence to transform business operations has been a topic of discussion for years. But it is the rise of ChatGPT, bringing on never-before-seen creative capabilities with some distinct applications to day-to-day tasks, that has propelled AI into popular culture and accelerated its role in the strategic direction of organizations.