This episode features an interview with Melissa Marshall, Vice President of People and Organization at Banfield Pet Hospital, the largest veterinary practice in the U.S. Mel is responsible for leading the people strategy at Banfield, where she serves 20,000 associates including veterinarians and their staff. In this episode, Mel discusses how to use layers of technology to support communication among employees, how to increase diversity in a predominantly white profession, and the many ways Banfield is making the veterinary profession more accessible.