This episode features an interview with Francesca Luthi, Executive Vice President and Chief Administrative Officer at Assurant, a global business services company that supports, protects, and connects major consumer purchases. It’s a Fortune 500 company that spans 21 countries, and partners with leading brands to create an enhanced customer experience. At Assurant, Francesca oversees business functions to help execute the company’s overall strategy. This includes global human resources, brand and marketing, communications, corporate social responsibility, and more. She focuses on building up the company’s global brand and reputation among customers, employees and shareholders. And in this episode, she’ll share how to effectively manage employee feedback, deliver a consumer-grade digital employee experience, and market your EX to top talent.