This episode features an interview with Andrea Ferrara, Senior Vice President and Chief Human Resources Officer for PepsiCo Beverages North America. PBNA is PepsiCo’s $21 billion beverage business and Global Foodservice with a portfolio that includes Pepsi, Gatorade, Rockstar Energy Drink, and more. Andrea is a 30-year veteran of PepsiCo and currently leads the HR function for their 60,000 employees across 400 locations in the U.S. and Canada. In this episode, host Nicole Alvino and Andrea discuss forming a psychological contract with employees early on, balancing standardization and customization of the employee experience, and building a change practice to agilely meet employee needs.