Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers. Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast....

The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines! Beth Karawan on LinkedIn - be sure to subscribe to her newsletter -...

Service Recovery is even more magical than you think, but only if you do it right. Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.