Send us a textIn this special episode of CX in the Wild, we’re in Frankfurt, Germany, for an engaging and unscripted conversation with David Tran, the Global Marketing Team Lead at Boehringer Ingelheim. We explore his unique insights into customer experience, patient care, and the crossover between empathy and strategy in the pharmaceutical industry.David shares his journey from working as a community pharmacist in Australia to leading global marketing efforts for a rare pulmonary disease. We...