In this episode, our Adaptavist panel is joined by a very special guest – Frank Merla from BetaNXT. Together, we discuss an extensive business transformation case study that we carried out at BetaNXT, the complexities of transitioning from legacy systems to a modernised, scalable platform, and how, in the end, it all comes down to people. Frank shares BetaNXT’s journey, highlighting the challenges of driving change across multiple business units with distinct processes and long-standing workflows. We discuss the importance of having internal champions to encourage adoption and reflect on the impact of AI tools and security considerations. It was great having Frank on and for him to share his insights from the client’s perspective. This was a successful project for us all, thanks to our adaptability to change and Frank’s influence within BetaNXT. This episode goes deep into our approach to organisational transformation.