ACT Group pride itself on the 'accurate prescription of engineering solutions since 2006'. The best solutions for the job – on time, every time. In this new ACT Group Podcast episode, brand builder Mychael Owen chats to ACT Group MD Michael Richardson in the 3rd episode - 'Pillars and Principles' - of a Diary of an Engineering CEO. Recorded: September 2022. Length: 34:03. TOPICS. 9 Principles and 5 Pillars. ... 1. PLAN Have a plan. If you haven't got a plan it is not a good starting point. ... 2. PURPOSE This is the reason we do what we do. The 5 Pillars of ACT Group are: 1. Generations 2. Shrinkage 3. Capacity 4. Profit 5. Legacy ... 3. CANDLE How to keep going when you don't do 8-hour days and 5-day weeks. ... 4. SERVICE When it comes to service levels, okay isn't okay. ... 5. CUSTOMERS It's important for ACT Group to have quality relationships with every single customer. ... 6. SUPPLIERS How to manage a temptation to overpromise with suppliers. ... 7. DYNAMIC Always be open to change - daily, weekly, monthly. ... 8. AGILE We live in a world of 'It was needed yesterday'. ... 9. BUMPS When things don't quite go to plan. ... Watch the episodes on: ACT Group Website: https://www.my-act.co.uk/category/podcasts/ ACT Group YouTube: https://www.youtube.com/channel/UC4ZDBq-T4TmVfaJ95fPxUPg Follow us on LinkedIn to keep updated: https://www.linkedin.com/company/advanced-cutting-tools-ltd/ Spreaker: https://www.spreaker.com/show/diary-of-an-engineering-ceo