Can property managers deliver a five-star guest experience and drive direct bookings? Mike Anderson from Operto Technologies discusses the importance of efficient housekeeping and maintenance operations. But what happens when a major maintenance issue arises during a Christmas booking? Tune in to find out. Delivering five star guest experiences means five star reviews, which means more bookings. More bookings mean more opportunities for referrals and repeat guests. It becomes a flywheel that just produces a lot of success. - Mike Anderson In this episode, you will be able to: Elevate guest satisfaction to enhance property performance.Streamline management operations for increased efficiency and profitability.Foster strong connections with property owners for mutual success.Leverage specialized tools to optimize property management processes.Enhance housekeeping and maintenance for seamless guest experiences. My special guest this week is Mike Anderson. Mike Anderson, the Director of Enablement at Operto Guest Technologies, brings over five years of experience working closely with property managers. With a deep understanding of the challenges and successes in the industry, Mike is a pro at helping property managers deliver exceptional guest experiences. His insights on systematizing processes, fostering teamwork, and maintaining healthy owner relations are invaluable for those looking to scale their accommodation businesses. As a trusted expert in hospitality automation platforms, Mike's advice is sure to provide property managers with the knowledge and strategies needed to enhance the guest experience and drive direct bookings. CONNECT WITH MIKE: https://operto.com/teams/ Get 25% off for the first 3 months with Operto: https://info.operto.com/dbss The key moments in this episode are: 00:00:36 - Role of Director of Enablement 00:02:34 - Importance of Great Guest Experiences 00:07:08 - Maintaining Healthy Owner Relations 00:10:27 - Choosing the Right Tools for Property Management 00:15:01 - Importance of Digital Checklists 00:17:14 - Importance of Maintenance Tracking 00:20:09 - Importance of Efficient Communication 00:22:22 - Streamlining Operations and Owner Relations 00:24:44 - What Direct Booking Success means to Mike CONNECT WITH JENN: Show notes are available at: https://directbookingsuccess.com/podcast/ Follow Jenn on Instagram: https://www.instagram.com/directbookingsuccess Join Jenn’s free group – the Marketing Hub Free Facebook Group: https://www.facebook.com/groups/marketinghubforholidayrentals