If you're feeling the frustration of struggling to create a memorable guest experience and falling short on guest loyalty, then you are not alone! Are you tired of the same old methods not bringing in the direct bookings and guest loyalty you desire? It's time to switch things up and take your hospitality game to the next level. Let's dive into the game-changing strategies to boost guest loyalty and secure those direct bookings! In this episode, you will be able to: Mastering guest experience: Elevate your rental business by creating unforgettable guest experiences that keep them coming back for more.Building a standout brand identity: Learn how to craft a unique and compelling brand for your rental properties, setting them apart from the competition.Experiential branding made easy: Discover how to create immersive and memorable experiences for your guests, leaving a lasting impression that drives direct bookings.Unlocking upselling opportunities: Tap into effective strategies to increase revenue by upselling additional services or experiences to your guests.Direct booking success secrets: Uncover the winning strategies for driving more direct bookings, reducing reliance on third-party booking platforms. “If you can get a customer, whether it's from a direct booking or not, to just want to come back every year, then that can provide a huge lifetime value. Even if you offer that guest a discount to start or you bend over backwards to try and make them happy, you've got to think of this as the long game.” - Connor Paton My special guest this week is Connor Paton. Connor Paton, co-founder and CEO of Noshable, seamlessly blends his real estate expertise with a deep understanding of the ever-evolving hospitality industry. His journey from property management to prop tech startups has equipped him with a unique vantage point on the challenges and opportunities in the field. With a keen eye for enhancing guest experiences, Connor's insights into the importance of brand loyalty and the evolution of the short-term rental landscape offer valuable takeaways for property managers and hospitality professionals. Through his innovative approach to grocery concierge software, Connor is dedicated to empowering property managers to elevate guest satisfaction and drive direct bookings. Connect with Connor:  https://www.shopnoshable.com/ https://www.linkedin.com/in/connormpaton/ https://www.linkedin.com/company/shopnoshable/ **Book a demo with Noshable and mention that you heard about them on this DBS podcast to receive a boosted revenue share and have the delivery fee covered for your first guest.** The key moments in this episode are: 00:00:00 - Introduction to Noshable 00:02:59 - Evolution of Hospitality 00:08:00 - Building Brand Loyalty 00:10:43 - Basics of Guest Experience 00:12:11 - Guest Priorities and Experiences 00:12:39 - The Importance of Meeting Guest Expectations 00:13:42 - Noshable - A Unique Grocery Delivery Service 00:14:28 - Convenience and Revenue Generation 00:15:37 - Leveraging Noshable for Property Managers 00:19:50 - Noshable's Market Coverage and Future Plans 00:25:00 - Building Brand Loyalty 00:26:05 - Reasonable Hospitality 00:27:30 - Direct Booking Success 00:28:06 - Special Offer for Listeners  FREE GUIDE: 10 Ways to Drive Guests to your Website instead of Airbnb: a href="https://directbookingsuccess.com/10-ways-to-drive-guests-to-your-website-instead-of-airbnb/"...