Description
Subscribe to DTC Newsletter - https://dtcnews.link/signup
Hello and welcome to the DTC Podcast. Today, we're joined by Mike Wu from Monos, a leading brand in the travel and luggage industry. Mike shares how Monos has successfully integrated Zowie.ai into their customer service operations, handling 50% of customer inquiries and freeing their team to focus on more complex tasks.
Key Insights:
AI Integration: Learn how Zowie.ai is automating responses to common customer inquiries.
Efficiency Gains: Discover how AI allows Monos to scale without additional hires.
Data-Driven Decisions: Understand the role of AI in providing actionable insights to improve product quality and customer satisfaction.
Highlights:
50% of conversations handled by AI.
Focus on training AI for optimal performance.
Strategic scaling without increasing team size.
Timestamps:
0:00 - Introduction and Mike Wu’s background at Monos
2:00 - Initial challenges at Monos and early customer service struggles
4:30 - Transition to automation and offshore support team
6:30 - Implementing Zowie AI and its impact on customer service
8:45 - High-touch customer experience in the luggage industry
10:45 - Training and managing the AI for customer support
13:00 - Efficiency improvements and real-world examples
15:15 - Future plans for AI in pre-purchase interactions
17:30 - Proactive customer support and sales with AI
20:00 - Balancing automation and human touch in customer service
22:30 - Exploring AI for product returns and quality control
25:00 - Closing thoughts and future outlook
Hashtags:
#CustomerExperience #AI #Monos #DTC #Ecommerce #CustomerService #Automation #ZowieAI #CX #RetailTech
Subscribe to DTC Newsletter - https://dtcnews.link/signup
Advertise on DTC - https://dtcnews.link/advertise
Work with Pilothouse - https://dtcnews.link/pilothouse
Follow us on Instagram & Twitter - @dtcnewsletter
Watch this interview on YouTube - https://dtcnews.link/video
Subscribe to DTC Newsletter - https://dtcnews.link/signup
Hello and welcome to the DTC Podcast! Today, we’re excited to have Nick Lamothe, Senior Director of Custom Footwear at Crocs, join us. Nick’s role is all about transforming the way Crocs approaches customization for B2B and team...
Published 11/04/24
Subscribe to DTC Newsletter - https://dtcnews.link/signup
Welcome to the DTC Podcast, where Pilothouse’s Adam and Zavire share essential marketing "don'ts" to help brands optimize their Q4 efforts and avoid costly pitfalls. With Q4’s unique pressures on ad spend and competition, they outline...
Published 11/01/24