Mpumi chats to a woman who has 14 years experience in IT Service Management (ITSM) - 9 years of which have been in senior managerial positions - spanning a myriad of industry verticals ranging from Government, Multinational IT Outsourcing, Telecommunication and Banking. Mbulelo Sochifa talks passionately about the 'ICT on Heels' project and how the fourth industrial revolution impacts the ICT industry. Powered by T-Systems South Africa.