In today's episode we are discussing the awkward and inconvenient encounters that come with outbooking. In general public terms, that's when you arrive at the hotel and we say that we are really sorry but unfortunately we do not have a room available even though you booked it three months ago. So, we are giving you some helpful tips on how not to be that person, an insight into why it happens and what we do to resolve the issue. Also the comforting thought, we hope, that we really do try and do everything to avoid it and if it does happen we do everything to Make It Right for you and bring you back to the hotel with added benefits.