Welcome to the Donor Retention: Secrets to Keeping Your Donors Engaged, for Nonprofit Fundraisers, Development Directors, and Nonprofit Leaders course! This special 20-episode course will teach you everything you need to know about donor retention, ensuring your donors keep giving and you're able to retain more monthly donors! If you're discovering this episode first, please start with episode 1, labeled [START HERE].  👉 Please download the free Donor Retention workbook at https://nonprofitfundraising.com/retention/ to get the most out of this course. Special Offers Get more donors to give a second gift and stay longer with our Retain More Donors with Great First-Year Communications course! Learn more | Get $50 off Build a successful and growing monthly giving program with our Step-By-Step Training to Building a Successful Monthly Giving Program. Learn more | Get $50 off Get either course for $50 off with coupon code RETENTION.  Episode 9: Creating ‘Wow’ Moments in the Donor Journey – Surprising Your Donors for Lasting Loyalty Want to know how to turn a regular donor interaction into something unforgettable? In this episode, we’re diving into the power of ‘Wow’ moments—those unexpected, thoughtful gestures that make your donors feel truly valued. We’ll show you how these moments can significantly enhance donor retention by strengthening emotional connections and deepening loyalty. From personalized thank-yous to surprise gifts, learn how to incorporate ‘Wow’ moments into your donor journey and keep supporters engaged for the long haul. Tune in and start creating experiences that donors won’t forget!