The Dukes talk with the former Director of Public Affairs at FEMA, Rafael Lemaitre, who dishes on communication lessons learned in crises big and small, from the tough messaging during the Flint Water Crisis to the social media campaigns of Hurricane Matthew to - GASP - why Disaster Deductibles are a good idea! Plus, we learn the best way to get Craig Fugate to say something, Andrew can't pronounce SnapCHAT, AND Mitch thinks that mitigation is the sexiest phase in the Emergency Management Cycle.