Today’s chat is with Rebecca West, Marketing Manager responsible for one of the most visited pay-to-enter visitor attractions in the UK outside London - the Roman Baths.  I was lucky enough to speak to Becca, just days before she started maternity leave to have her first baby. In fact by the time this podcast comes out, she might have some exciting news! Rebecca’s official title is Heritage Marketing Manager working for Bath & North East Somerset Council, where she is not only responsible for the Roman Baths, she also promotes the Fashion Museum, Victoria Art Gallery and the brand new for 2022 World Heritage Centre - a free to enter experience that tells visitors why Bath is such an important UNESCO World Heritage site. We talk about the impact of COVID on the Roman Baths, their changing visitor markets and how they are constantly adapting their offering while making sure that the visitor experience is as good as possible. The Fashion Museum is in the process of being relocated and is not expected to reopen for at least another five years, so we discuss what is happening with that amazing collection and how they are keeping the museum’s stories alive through other means. In the podcast she talks about some of their online storytelling, in particular their Roman Women’s series on YouTube. Rebecca shares how her career has led her to the Roman Baths and how mud was involved in her most memorable experience at Westonbirt Arboretum. Rebecca’s favourites Place to visit: Devon & Cornwall for camping and surfing Place to eat: Bravas, Bristol Place to shop: Anthropologie Connect with Rebecca on LinkedIn Find out more: Roman Baths Bath World Heritage Victoria Art Gallery Fashion Museum Bath Visit Bath Other mentions in the show: Westonbirt Arboretum Roman Women series on YouTube Skip the Queue podcast EPISODE SPONSORS With thanks to sponsors Plate restaurant in Bath.   Plate are offering 20% off their food bill if you follow their Instagram account and DM them the word: Elves. NB Blackout dates apply to the discount.   If you enjoyed the episode please subscribe and review, it really helps other people to see it.   Find out more about the Elves of the Visitor economy here. Instagram LinkedIn For more about me, Kelly Ballard, head to my website or connect with me on LinkedIn. With thanks to sponsors Plate restaurant in Bath. Plate are offering 20% off their food bill if you follow their Instagram account and DM them the word: ELVES. NB Blackout dates apply to the discount.