Dondi Black, Chief Product Officer of Issuer Solutions at TSYS, to explore the transformative journey of innovation, cultural shifts, and emerging technologies in the payments industry. Dondi shares her insights from three decades in the field, discussing how her organization leverages synergies, empowers teams, and implements measurable strategies to drive innovation and transformation. The conversation dives into the practical applications of generative AI, privacy-enhancing technologies, and a North Star approach to cultural transformation. Tracy and Dondi also touch on the importance of self-advocacy, honest feedback, and creating inclusive environments to foster innovation at every level. Chapters 00:00:04 Welcome & Introductions   00:00:34 Reflections on Transformation & Innovation   00:01:28 Synergies & Organizational Transformation   00:02:19 Measuring Success in Cultural Transformation   00:05:07 Empowering Individuals & Leadership Growth   00:08:07 Emerging Innovations: Generative AI in Fraud & Risk   00:10:15 Security Investments & AI's Industry Impact   00:12:28 The Future of Privacy-Enhancing Technologies   00:15:30 Sustaining Momentum in Transformation   00:18:28 The Industry’s Pragmatic Shift   00:20:39 Inclusive Innovation & Cultural Change   00:23:12 Advocating for Yourself & Your Ideas   00:25:27 Leaders as Coaches: The Power of Feedback   00:28:56 Sponsor Spotlight: This Dot   00:29:53 Where to Connect with Dondi   00:30:39 Closing Remarks   Follow Dondi Black on Social Media Linkedin: https://www.linkedin.com/in/dondi-black/