This week’s episode, we welcome back Justin Silberlust, Associate Director of Internal Audit at Oppenheimer & Co, and his brother, Dr. Jared Silberlust, an internal medicine physician. In this episode, Jared and Justin examine the "SPIKES" methodology. Originally developed for physicians to deliver bad news in a more positive light, this technique has found valuable applications in the auditing world, especially when communicating findings. They explore how auditors can incorporate SPIKES into their processes to handle tough conversations with stakeholders more effectively.  If you missed their previous discussion on motivational interviewing, be sure to check it out.   Be sure to connect with Justin and Jared on LinkedIn.   Also, be sure to follow us on our new social media accounts on LinkedIn, Instagram, and TikTok.   Also be sure to sign up for The Audit Podcast newsletter and to check the full video interview on The Audit Podcast YouTube channel.   Timecodes: 6:47 - SPIKES Protocol 10:25 - Setting Up the Interview 12:10 - Perception 18:10 - Invitation or Information 21:20 - Knowledge 24:00 - Emotions and Empathy 28:03 - Strategizing and Summarizing 32:31 - Final Thoughts   *   This podcast is brought to you by Greenskies Analytics, the services firm that helps auditors leap-frog up the analytics maturity model. Their approach for launching audit analytics programs with a series of proven quick-win analytics will guarantee the results worthy of the analytics hype.  Whether your audit team needs a data strategy, methodology, governance, literacy, or anything else related to audit and analytics, schedule time with Greenskies Analytics.   *   AuditBoard’s integrated suite of easy-to-use audit, risk, and compliance solutions streamlines internal audit, SOX compliance, risk management, and security compliance. Automate processes and improve execution with AuditBoard’s purpose-built solution, which is designed to address the most pressing challenges of today's practitioners. Experience the latest in Audit, Risk, and Compliance technology. Visit AuditBoard.com to schedule your product walkthrough to see AuditBoard’s award-winning platform in action today.   *   Want to start audit analytics but have limited time and technical skills? Need to get quick wins and demonstrate value fast? Supervizor is an audit analytics platform providing 350+ ready-to-use checks directly applicable to any financial system and industry, enabling internal audit teams to continuously monitor for risk and get the value of an audit analytics program in less than a week. Book a demo or visit Supervizor website.