Welcome to the inaugural episode of Epochal Growth: A Growth Support Podcast! Our first episode, Lead Like a Maker, sets the tone for the purpose of this podcast, as space to celebrate good people doing good things in and around CX. Host Sarah Caminiti sits down with Sarah Betts, Director of Alyce Support at Sendoso, to explore the intersection of creativity, problem-solving, and leadership in the support industry. Throughout the discussion, Sarah and Sarah delve into the importance of embracing a "maker mindset" in leadership, encouraging listeners to approach challenges with creativity and innovation. They emphasize the value of questioning established practices, documenting solutions, and tracking progress to drive continuous improvement in customer support. Moreover, the conversation touches on personal growth and the power of introspection, with Sarah Betts reflecting on her own journey of refinement and intentional decision-making. The exchange concludes with a mutual appreciation for the transformative potential of embracing change and creativity in both professional and personal spheres. Join us for this insightful exploration of leadership, creativity, and growth in the support industry. Don't miss out on the opportunity to gain valuable insights and optimize your approach to leadership with "Lead Like a Maker" on Epochal Growth: A Growth Support Podcast.