In July 2022, the FCA published its Consumer Duty. Regulated firms need to implement the new rules by the end of July 2023 for open products and July 2024 for closed books of business. Firms will need to review their products, communications and customer journey. It will impact most areas in those organisations such as governance, reporting, product design, pricing, distribution, servicing and staff training. In this podcast we will review the key principles, ask ourselves what the impact on both established firms and fintechs is as well as exploring innovative technologies that can help adhere to those new rules. Guests: Venetia Jackson – Senior Associate at Pinsent Masons Joseph Twigg – Founder and CEO at Aveni Chris Ansara – Founder and CEO at docStribute