E67: What if I told you hiring the right operator for your PHC could supercharge your business? But get it wrong, and it could all go up in flames. Even worse, it could get swiped right from under you. Sounds crazy, doesn't it? But believe me, I've lived that story. I've spent the last four years taking notes, testing strategies, and refining my hiring process. On today's episode, I can finally say that I know how to hire the right operator. It's a delicate balance because you need someone who's fiercely independent, but at the same time, unwaveringly loyal to you. I will also share timeless lessons and tactical tips that will help you navigate the complex landscape of hiring an operator and building a successful business. On today’s episode, you’ll learn: - Irony of Hiring a Great Operator - How to Identify a Great Operator - The Two Paths of Hiring an Operator - The Pros and Cons of Both Hiring Paths This episode is a real game-changer! *** SPONSORS: Spotted by Humphrey - If you have a dog, sniff out the DEAL$ and wag-worthy finds at Spotted by Humphrey. Use code FIRSTCLASS15 to get 15% off your next order. *** EXCERPTS: Entrepreneurial Spirit in Business Operations: "Because I want the operator to feel a degree of ownership of the business they're handling. Yeah. I chose my words carefully there. I want them to feel a degree of ownership, but at the same time, I also want them to be fiercely loyal to me." — Yong-Soo Chung (05:03) Employee Profit Sharing and Loyalty: "I found that implementing a profit sharing program enhances the sense of autonomy, ownership, and loyalty almost instantly. Because I am, in fact, directly giving them a part of my business's success. Because I am, in fact, directly aligning incentives to benefit everyone involved in the business." — Yong-Soo Chung (08:35) *** LINKS: I – We – They Framework: How I Scale My Personal HoldCo JOIN: First Class Founders Premium Membership DOWNLOAD: Hyper-Visuals For Our Episodes (Free) *** FOLLOW / REVIEW: - Follow - Leave 5-star review *** CONNECT W/ YONG-SOO: - X - Threads - LinkedIn - Newsletter *** First Class Founders is a show for indie hackers, bootstrapped founders, CEOs, solopreneurs, content creators, startup entrepreneurs, and SaaS startups covering topics like build in public, audience growth, product marketing, scaling up, side hustles, holding company, etc. Past guests include Arvid Kahl, Tyler Denk, Noah Kagan, Clint Murphy, Jay Abraham, Andrew Gazdecki, Matt McGarry, Nick Huber, Khe Hy, and more. Episode you might like: Future of Newsletters with Tyler Denk, Founder & CEO at Beehiiv From Zero to 100K Subscribers: How to Grow Your Newsletter like a Pro with Newsletter Growth Expert Matt McGarry ...