Whether it's a hiccup at your job or a systemic issue that affects everyone you know, we've all encountered obstacles that just seem impossible to overcome. This week, Anne and Frances are joined by Master Fixer, journalist, and Revisionist History host Malcolm Gladwell, who shares his experience tackling big, complex challenges -- from rethinking homelessness in America to dysfunction in college ranking systems. Malcolm also shares how storytelling can change minds and why the people most optimistic about a problem are often the ones who are closest to it. What problems are you dealing with at work right now? Call or text 234-FIXABLE or email [email protected] to be featured on the show.Transcripts for Fixable are available at https://go.ted.com/fixablescripts