In this insightful episode of Fixed Ops 5, host Corey Smith welcomes Mike Boyd to delve into the evolving world of automotive service. Mike, with his extensive experience in the industry, shares his journey and discusses the significant role of technology in revolutionizing automotive services.**Key Discussion Points:**1. **Repair on Demand:** Exploration of its comprehensive solution for vehicle diagnostics, reconditioning, and repair, emphasizing its impact on the automotive service industry.   2. **Extensive Repair Network:** Discussion on the benefits of having over 16,000 service providers across the U.S., enabling dealerships to efficiently manage resources and capitalize on acquisition opportunities.3. **Technology in Dealerships:** How tools like Blue Driver Max are essential for diagnostics and real-time information, aiding dealerships in effectively acquiring and selling used cars while maximizing profits.4. **Sales and Service Synergy:** The importance of increasing sales through rate to buy more cars and enhancing profitability. Understanding time as a valuable asset in both service and sales departments.5. **Market Evolution:** How the changing market demands dealerships and software providers to innovate in buying, reconditioning, servicing, and selling cars.6. **Accurate Vehicle Appraisals:** The criticality of appraisals in deciding which vehicles to purchase, considering cost and infrastructure capabilities.7. **Enhancing Efficiency:** Utilizing technology for better appraisals and efficient execution of strategies in acquiring and turning used vehicles.8. **Challenges in Fixed Ops Departments:** Balancing the needs of internal and external customers, with a focus on transparency and quick service.9. **Shifting Customer Expectations:** Trends towards touchless interactions, clear communication, and the use of visuals for inspections.10. **Software Solutions:** The role of tools like Blue Driver Max Repair 360 in streamlining fixed ops department processes, saving time, and optimizing resources.11. **Collaboration Across Departments:** Merging variable and fixed ops teams through data analysis and regular reconditioning meetings to improve efficiency.**Episode Conclusion:**The episode concludes with a strong message on the importance of collaboration and communication across different dealership departments. Emphasizing the need for meaningful dialogue between fixed ops, sales, and service teams, the discussion highlighted how unified efforts can address issues, find opportunities, and improve processes such as acquisition strategy, reconditioning, and go-to-market strategies. The goal: increased efficiency, better understanding of expenses, and heightened profitability.**Invitation for Engagement:** Listeners are encouraged to connect through the website or at industry events for further engagement and resources.**Three Key Takeaways:**1. Leverage Real Information/Data2. Invest in the Right Tools (e.g., diagnostic tools)3. Act on Plans and Maintain Accountability**Action Items for Listeners:**1. **Visit Repair on Demand Website:** Gather more information about their services.2. **Contact Mike Boyd:** For further discussion and engagement.3. **Consider Blue Driver Max:** For improved diagnostics and appraisal processes.4. **Explore Repair 360:** As a potential tool for reconditioning management.5. **Schedule Regular Reconditioning Meetings:** To review strategies and expenditures.6. **Action and Accountability:** Implement plans and establish accountability systems.7. **Enhance Customer Experience:** Ensure seamless and transparent interactions.Stay tuned to Fixed Ops 5 for more insights and strategies to drive success in the automotive service industry.