The transcript is a conversation between Corey Smith, Eric Jauregui, and Jeremiah Shelton about leadership and effective management strategies in the fixed operations industry. They discuss the importance of aligning goals with your team, leading by example, embracing failure as a learning opportunity, tracking progress using data, and focusing on outcomes. They also emphasize the significance of accountability and how education and professional development programs can help individuals develop necessary skills. Challenges mentioned include maintaining a positive mindset and overcoming self-doubt. ● Businesses faced uncertainty and fear during a shutdown, but one industry had a surprisingly successful year. ● Overcoming challenges as a leader involves maintaining a positive mindset and finding inspiration through videos or quotes. ● Successful leaders possess qualities such as humility, gratitude, belief in possibilities, and the ability to learn from others. ● The speaker provides their contact information for further communication. They emphasize the importance of delivering exceptional customer service to encourage repeat business and referrals. They offer tools, knowledge, and training to help dealerships improve their customer service and increase revenue. The transcript concludes with gratitude towards the guests and a request for them to return in the future. Action items: Eric: ● Stay humble. ● Remain a student. ● Listen to motivational videos or podcasts. Jeremiah: ● Invest in your people. ● Be humble. ● Start at the end and focus on what you want to accomplish. ● Both Eric and Jeremiah: ● Provide professional development programs and training for individuals and teams. ● Embrace failure as a learning opportunity. ● Track progress and use data to evaluate the effectiveness of strategies. ● Develop a vision and set goals for the team. ● Create a culture of accountability.