It can be hard to create rapport and find a shared interest between people who see the world very differently. In this episode, Luca Falqui,  a medical doctor with a 30-year long humanitarian career mostly spent around Asia,  explains why empathy, strategic thinking, and even a white beard can help deliver life-saving healthcare in crisis situations. This is part of the second season of Frontline Negotiators: Stories from the Field. It features personal stories told by humanitarian professionals as they negotiate to access, assist and protect people in crisis. Across the season you will hear first-hand accounts from humanitarian workers from different backgrounds, agencies, nationalities and technical profiles who will share about the challenge of delivering aid in some of the most high-pressure environments in the world. The series is produced by the Centre of Competence on Humanitarian Negotiation.  frontline-negotations.org