We’re introducing a special series on the GBVIMS podcast covering each step of the case management process. This series in six episodes, plus a bonus episode that will introduce you to the six steps of the case management process and the role of supervision in this process. If we look at this holistically, we can’t get data right if services aren’t right, and really we shouldn’t be collecting data if services aren’t there and up to par, so tune in, take notes, take action! In this first episode of the series, we cover the first step: introduction and engagement. This includes greeting and developing rapport with the survivor, introducing services, our role as providers, informed consent, and obtaining permission to proceed. This episode feature Catherine Poulton of UNICEF. * * * You can read more about this step in the Inter-Agency Case Management Guidelines and accompanying training modules, available on gbvims.com or https://gbvresponders.org/response/gbv-case-management/