Joining Zach on the pod today, we have Senior Vice President of AI and Innovation at SelectQuote, Dan Savino. Dan dives into how he's led his company in implementing Generative Voice AI for their call centers over the past year. Warning, it's not as straightforward as it sounds. Listen in as we talk through the hidden pitfalls and elusive golden tickets to getting Voice AI up and running in a way that actually benefits the business. Like and Subscribe here, on Spotify, and on Apple Podcasts. Follow us on LinkedIn (https://www.linkedin.com/company/keyhole-software) and Twitter (@KeyholeSoftware). Find even more Keyhole content on our website (https://keyholesoftware.com/). About Dan: With over 15 years of progressive roles at SelectQuote Insurance Services, a leading provider of insurance products and services, Dan is a seasoned and accomplished IT leader who oversees the technical development for the implementation of new business phone systems and the design of software aimed at enhancing operations. Dan directs cross-functional teams, including offshore and onshore application development, business intelligence, data science, project managers, and application support teams, to deliver high-quality and cost-effective IT solutions that align with the company's vision and strategy. Some of his key accomplishments include contributing to the company's IPO, executing new strategies that improved project completion time by 27%, increasing developer productivity by 35%, and overseeing the re-architecture and replacement of all divisional CRMs, quote tools, and external websites. Dan has also established and implemented a comprehensive enterprise-wide technological strategy that covers systems, platforms, and software development standards. Dan is incredibly passionate about driving innovation, enhancing customer experience, and fostering collaboration across the organization. He has a proven track record of delivering quantifiable results, exceeding expectations, and leading with integrity and excellence. With his rich experience, it is no surprise that Dan is a Top AI Voice on LinkedIn (https://www.linkedin.com/in/dansavino/).