Ed chats with Steve McLeod, the founder of Feature Upvote, a service that allows customers to suggest and upvote ideas for products. At the recent Geomob Barcelona and Berlin events we used the service to vote for best speaker at Geomob events. They also explore the challenges of gathering feedback, distinguishing between different types of feedback, and overcoming language barriers. Steve shares advice for managing feedback and making customers feel listened to. Show notes on the Geomob website, where you can also learn more about Geomob events and sign up for our monthly newsletter.