Users are always going to blame the connectivity medium for issues and we just have to accept it. In this episode, Sam Clements, Troy Martin, and Darrell DeRosia join Tom Hollingsworth to discuss why users are adamant that the wireless is the problem when it’s always something else. They discuss why IT professionals should focus less on blame shifting and more on creating an environment that provides resolution even if it’s not their problem. The episode wraps up with suggestions for professionals to create an environment better suited to meeting user expectations. Podcast Information * Tom Hollingsworth, Networking and Security Specialist at Gestalt IT and Event Lead for Tech Field Day. You can connect with Tom on LinkedIn and X/Twitter. Find out more on his blog or on the Tech Field Day website. * Sam Clements, Wi-Fi Architect focused on all things that touch mobility solution. You can connect with Sam on LinkedIn and on Twitter and learn more about him on his website. * Troy Martin, Wi-Fi Designer and Wireless Trainer. You can connect with Troy on LinkedIn and X/Twitter or visit his website to learn more. * Darrell DeRosia, Principal Wireless Engineer. You can connect with Darrel on LinkedIn or on X/Twitter. Follow us on Twitter! AND SUBSCRIBE to our newsletter for more great coverage right in your inbox.