In episode 157, Coffey talks with Kristine Conway about the evolution of HR roles from generalists to business partners to trusted advisors. They discuss the difference between “business partners” and  “trusted advisors;” the importance of resilience and emotional intelligence; developing listening and coaching skills; building relationships to establish trust; and growing from transactional to relationship-based interactions. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest: Kristine is a visionary in the process of guiding leaders to become more effective by shifting from 'fixing problems' to 'facilitating solutions'. With a foundation in change management and emotional intelligence models, she offers a fresh perspective to HR executives and organizations who aim to contribute at their highest level.  Kristine's unconventional 'stop fixing' philosophy stands out, emphasizing the power of facilitation in achieving lasting solutions while humanizing work-culture.  Her focus on creating effective and sustainable solutions resonates with HR professionals seeking lasting organizational change. Backed by her expertise in change management and emotional intelligence, Kristine helps leaders increase self-awareness and remove barriers to success. With over 20 years of experience, Kristine has excelled in organizations with revenues ranging from 60 million to 9 billion across industries like software development, aerospace, finance, and healthcare. Kristine advances leaders through one-on-one coaching, leadership development programs, ICF accredited coaching education, and online courses, ensuring tailored solutions for each HR executive's unique needs. Kristine is passionate about developing leaders who can remove barriers and maximize their teams' contributions, recognizing this as the most significant asset a leader can bring to an organization. She holds a master’s degree in management and administrative sciences with a concentration in Organizational Behavior and Executive Coaching from the University of Texas at Dallas. Kristine is also a certified Professional Certified Coach (PCC) by the International Coaching Federation. Effective Focus, Inc. is also an education provider for SHRM, HRCI, and ICF. Kristine Conway can be reached at https://effectivefocusinc.com/ https://thewellequippedcoach.com/landing-page https://www.linkedin.com/in/kristineconway About Mike Coffey: Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant. In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business. Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year. Additionally, Imperative has been named the Texas Association of Business’ small business of the year and is accredited by the Professional Background Screening Association. Mike is a member of the Fort Worth chapter of the Entrepreneurs’ Organization and volunteers with the SHRM Texas State Council. Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP). Mike lives in Fort Worth with his very patient wife. He practices yoga and main