In this episode of GovComms' 'From the Vault,' we revisit our insightful conversation with Ian Andersen, who dedicated 35 years to improving communication for Europeans at the European Commission. As a passionate Participatory Innovation Adviser, Ian strived to foster genuine engagement and co-creation with stakeholders, even in the midst of the challenges posed by online discussions during the COVID-19 pandemic.   During the interview, we delve into Ian's remarkable journey as an Interpreter. He shares valuable insights, highlighting the crucial factors that contribute to an interpreter's success. Ian also emphasises the crucial role of active listening in achieving sustainable outcomes, and the importance of involving everyone in policy-making discussions. “Generating solutions start with the conversation. By focusing on actually listening, we can get to results that are sustainable, that people will actually happily engage in rather than try to flee from it.” Furthermore, Ian states that adopting a participatory policy-making framework reduces the influence of lobbyists and is the most productive way of involving stakeholders. As the interview concludes, effective strategies for harvesting and hosting productive conversations are explored, providing valuable insights for successful communication endeavors. Discussed in this episode: Why communication is leadership made fleshHow to develop your listening skillsHosting and harvesting conversations Hosted on Acast. See acast.com/privacy for more information.