Diane Kalen-Sukra, author of Save Your City, joined the podcast to discuss toxic culture and how it can erode a sense of belonging, community and well-being. She also argues that the capacity to collaborate and innovate is undermined by the rising incivility and divisiveness local governments are seeing. She shared her own experience of tackling toxic culture, the importance of cultivating civility, and information on the Global Civility Summit 2024. Host: Rafael Baptista