Dr Hayley Lewis is an award-winning psychologist specialising in leadership and management behaviour and how this affects the culture and performance of teams and organisations. Hayley started her career at the BBC and then moved into local government where she held a variety of operational management and strategic leadership roles covering services such as organisational development, customer services, communications and digital services. She consults across all sectors, coaching and advising managers and leaders up to and including board level on issues such as improving workplace culture and increasing resilience. As well as running her consultancy and coaching practice, Hayley is also the programme director for the MRes in Professional Practice in Occupational Psychology, at Birkbeck College. She shares ideas and knowledge on LinkedIn and Twitter via her sketchnotes, which often go viral. In 2022, for the second year in a row, she was identified as one of the most influential thinkers in HR by HR Magazine. In this episode we discuss the principles of leadership and management, psychological safety in the workplace and all the challenges/ opportunities this brings to the creative industries.