John Franklin (https://twitter.com/johnisbuilding?la...) and Mateo Lopez sat down with Daniel Chaffey (https://www.instagram.com/dc1andonly/) of CrossFit Louvre (https://crossfitlouvre.com/) to talk about the systems and processes behind running the biggest chain of affiliates in the world. P.S. If you like the show, then you'll love the Gym World newsletter. Every Friday, John Franklin breaks down the possibilities of making money in the fitness industry. Subscribe here (https://usekilo.com/gym-world/) so you don't miss out. Show Notes: (00:00) Introducing Daniel Chaffey (7:24) Running the biggest affiliate in the world (13:17) Servicing his members (18:25) Member retention strategies (26:11) The importance of having a front desk receptionist (31:28) Using a guest register (35:36) Hiring and training a front desk receptionist (39:47) Employee compensation and retention (51:25) Career progression and development for coaches (1:02:04) Personal training vs. CrossFit (1:11:49) Outro