How do you build AI tools that actually meet users’ needs? In this episode of High Agency, Raza speaks with Lorilyn McCue, the driving force behind Superhuman’s AI-powered features. Lorilyn lays out the principles that guide her team’s work, from continuous learning to prioritizing user feedback. Learn how Superhuman’s "learning-first" approach allows them to fine-tune features like Ask AI and AI-driven summaries, creating practical solutions for today’s professionals.  00:00 - Introduction04:20 - Overview of the Superhuman06:50 - Instant Reply and Ask AI10:00 - Building On-Demand vs. Always-On AI Features13:45 - Prompt Engineering for Effective Summarization22:35 - The Importance of Seamless AI Integration in User Workflows25:10 - Developing Advanced Email Search with Contextual Reasoning29:45 - Leveraging User Feedback32:15 - Balancing Customization and Scalability in AI-Generated Emails36:05 - Approach to Prioritization39:30 - Real-World Use Cases: The Versatility of Current AI Capabilities43:15 - Learning and Staying Updated in the Rapidly Evolving AI Field46:00 - Is AI Overhyped or Underhyped?49:20 - Final Thoughts and Closing Remarks --------------------------------------------------------------------------------------------------------------------------------------------------Humanloop is an Integrated Development Environment for Large Language Models. It enables product teams to develop LLM-based applications that are reliable and scalable. To find out more go to humanloop.com