In this episode, Nora Lindström, Senior Director of ICT4D at Catholic Relief Services (CRS), and Erin Quinn, Senior Director of Customer Success at Dimagi join the podcast to discuss the evolving role of the iNGO in the context of localization and advancing local leadership, the intersection of technology and localization in global development, and the ways that technologists in global development can center the people we serve in our work. In the conversation, we learn Nora’s  journey and insights into the transformative power of technology in global development. From empowering local communities with data to navigating the challenges of localization, Nora offers her thinking on balancing tech innovation with human-centered practices. Key topics: Tech as an Enabler, Not the Goal Nora emphasizes the importance of listening deeply to identify real problems before introducing technology. Successful ICT4D involves tailoring solutions to local contexts and needs. Different Approaches to Enabling Programs with Technology Erin shares the ways that iNGOs across the sector are equipping their teams with tech tools. Nora shares how it adapts its approach based on the partner and context.  Empowering Communities with Data Nota notes global development’s tendency towards extractive data collection practices and highlights her work making data useful for the people it’s about. For example, in Malawi, village committees use CRS-provided data to advocate for local changes. The Evolving Role of INGOs As localization gains momentum, CRS is evolving into a capacity-building and knowledge-sharing role, preparing local organizations to lead development initiatives independently. Building Diverse Teams Nora highlights the value of diversity within CRS’s ICT4D team, bringing together cross-disciplinary expertise to solve global challenges creatively and effectively. Show Notes: CRS Digital Development Guidebook  CRS | ICT4D Program Area