Civility is a cornerstone of workplace culture that allows people and businesses to thrive by fostering respect and empathy among everyone. However, according to SHRM research, U.S. workers report that incivility is increasingly prevalent in their workplaces. In this episode of Honest HR, host Wendy Fong speaks with TrainXtra Chief Civility Officer Sejal Thakkar about her framework for helping organizations make workplace civility happen, the elements of effective civility trainings, and the business imperative for creating civil workplaces.