Decades of declining empathy levels and skyrocketing levels of burnout and loneliness have left organizations disconnected, anxiety ridden and suffering in ways that contribute to low morale and high absenteeism. Too many of us have forgotten that human understanding is the core of all success. Whether we’re leading ourselves, others or organizations, cultivating the mindset and skill of empathy helps us all thrive. Mimi Nicklin is the internationally bestselling author of Softening the Edge, the host of the Empathy for Breakfast Show podcast, the founder of Empathy Everywhere, the world’s first empathy platform, the CEO of the world’s most free advertising agency, Freedm.