Are you grappling with the decision to stick with a challenging client or let go? Dive into our latest episode where Sam and Phil explore the delicate balance of managing tough client relationships as an estate agent.  Learn when to push through the hurdles to turn a demanding client into a die-hard advocate, and when it's wise to strategically disengage for the health of your agency and team morale. Uncover the secrets to agency growth and how facing tough decisions head-on can be transformative. From the fear of confronting difficult conversations to the stress of unmet expectations, and actionable advice that could reshape your approach to client management.  Discover the impact of embracing fresh perspectives that challenge the status quo, and how these strategic choices can foster a thriving business and a harmonious team dynamic. IGNITE your agency! When you’re ready here are 3 ways we can help you to IGNITE your agency: 1. Come see behind the scenes of AshdownJones in Windermere on this unique and FREE day! Book your spot here www.ajmastermind.co.uk/btsday 2. Listen to another episode: https://podtail.com/it/podcast/ignite-your-estate-agency/ 3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing [email protected] Ask your questions to Sam Or Phil: [email protected]  OR [email protected] Engage with ambitious agency owners and grow your business by visiting our private Mastermind Facebook page: https://www.facebook.com/groups/ajmmforagencygrowth If you have any questions please get in touch. Also, make sure you check out our upcoming events at: www.ajmastermind.co.uk/events  Some key takeaways: ➡️ Successfully managing tough client relationships can turn challenging clients into super fans and give an agency a competitive edge. ➡️ Agency owners must balance the emotional and team impacts when deciding whether to persevere with a difficult client or strategically disengage. ➡️ Open dialogue and seeking fresh perspectives are crucial for agency growth and overcoming obstacles in client management. Some great moments: ✅ “Sit down with your team and really think about why they're tricky. What is causing the frustration or anger, however, it's coming out, and are you the best people to help them through that?.” ✅ “Be prepared to hear the answer you don't want” ✅ “Do you expect every client to behave in a way that suits you and your business and your feelings, your emotions?”