Discover the strategies financial titans are employing to steer through the stormy seas of today's economy with our guest, Mark Meyer, the insightful leader at the helm of Filene Research Institute. As we tackle topics like the effects of high inflation and shifting consumer behaviors, Mark sheds light on the need for adaptability and data-driven decision-making. The conversation promises key insights into how credit unions are not just weathering the storm, but redefining their roles and services in response to evolving demands and regulatory pressures, all the while upholding their foundational values. Get ready to unravel the ethical threads that weave through the tapestry of financial leadership. Our dialogue with Mark takes a turn into the principles of transparency and the bravery required to own up to missteps—a culture where failure becomes a stepping stone to success. We uncover the importance of third-party reviews in building trust and accountability, as Mark stresses the urgency for credit unions to innovate and align with the expectations of today's tech-savvy consumers. You'll learn how structured creativity can transform the financial landscape and why embracing change is crucial for thriving in an industry ripe with fintech disruption. As we close the episode, the spotlight turns towards the crucial role of diversity and inclusion in sparking innovation within organizations. Mark and I dissect the 'muscles' needed to incubate new ideas, emphasizing the contagious confidence of leadership that emboldens teams to test, learn, and scale new concepts. We also reflect on how embracing demographic shifts positions organizations for future success and societal progression. And as we part ways, our disclaimer serves as a humble reminder that knowledge is power, and our goal is to empower, not advise, as you navigate the ever-evolving financial terrain.