Generative AI set to reshape the Customer Service industry?
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Description
In a context of investor anxiety around the longer-term disruptive impact of AI, RBC Capital Markets’ Equity Research Team have developed a unique AI-disruption framework, which reveals the extent to which AI could alter the CX landscape over the longer term.
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In this episode of RBC’s Industries in Motion, Ken Herbert (Aerospace & Defense Analyst) and James McGarragle (Canadian Airlines & Aerospace and Diversified Industrials Analyst) discuss with Walter Spracklin (Canadian Research Management and Co-Head of Global Industrials Research) their...
Published 08/15/24
Published 08/15/24
RBC’s 9th Financial Technology Conference brought home how far the sector has evolved. In the latest episode of Industries in Motion, Financial Technology Analyst Dan Perlin highlights the diversity of today’s industry and explores the trends that indicate where it will go next.
Published 08/15/24
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