Jordan Ross is the Founder and CEO of 8 Figure Agency, a firm that helps businesses scale their annual revenue through better operational, fulfillment, and management processes. Since its inception, the agency has worked with over 700 agencies and helped add $100 million in annual recurring revenue. Before founding 8 Figure Agency, Jordan was an Operations Lead at Amazon where he ran a division with over 800 people. In this episode… What is the most essential part of scaling a business? Is there a single secret to building a sustainable company? Every entrepreneur aims to create a thriving business with a high customer lifetime value. Meeting your cash flow needs is not enough to stay competitive. You must implement systems for a stronger company culture and hire top talent to deliver exceptional customer experience. This small shift in focus can lead to disproportionately great results. Jordan Ross, the Founder and CEO of the 8 Figure Agency, joins Rich Goldstein in this episode of the Innovations and Breakthroughs Podcast to talk about strategies for building recurring revenue. They also discuss tips for maintaining quality services and Jordan's “one-thing” philosophy.