Chip Massey Mercy is a former FBI hostage negotiator & special agent who led high-profile cases spearheading the New York’s FBI office Crisis negotiation team. He was involved in post 9/11 investigations and won the prestigious FBI Director’s award. He is co-founder, the convincing company, a crisis, communication and training firm where he helps executives and the teams apply FBI negotiation techniques in business situations. Hosted on Acast. See acast.com/privacy for more information.