Root provides platforms and API for insurers, MGAs, brokers to build, launch and manage digital insurance products and embedded experiences in South Africa and the UK. Matthew Grant caught up with Louw Hopley on the opportunities and challenges in the insurance industry, focusing on the role of embedded insurance in adapting to changing customer demands. Discover all from the emerging areas Root is planning to tap into, to the company’s appointment of a new CEO and regional manager.  Key talking points: A year of progress and expansion The development of insurance distribution The future of embedded insurance Root’s journey: leadership and company growth Innovations in insurance: from digital assets to angry AI If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected] Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe what is embedded insurance and how it can help insurance adapt to changing customer demands Explain why customer demands have shifted and why insurance has not kept up with it Identify the necessary steps and changes a company can make when expanding globally and entering new markets If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 303 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.